Your manager at BizOps has asked you to design an efficient filing system to manage the
customer complaints, which has become disorganised. The system must include procedures for
easy retrieval, archiving and deleting of dead files. Some customer complaints have been sent
by email and others have been printed from the website and are in hard copy. You will need to
create system that deals with both.
You will be creating a system using BizOps Information management policy and procedures. You
have been asked to make this task a priority and once completed you will need to explain the
procedure to your manager and other work colleagues.
1. Study BizOps information management procedures and design an appropriate system.
2. Outline your procedures on a separate word document and upload with your
3. Prepare and explain your filing system in a 5-minute presentation to your assessor
and/or others who represent your manager and work colleagues.
4. Your trainer/assessor will assess your skills and knowledge according to your
documented filing system and your performance according to the checklist criteria
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