Week 7:Agency Supervision and Conflict Resolution, How do you deal with conflict or manage situations in which conflicts occur? Are you comfortable taking on a leadership role in a trauma situation? Within human services organizations, conflict is inevitable because everyone will not always agree on issues. However, conflict does not have to be negative because different perspectives and ideas can contribute to better solutions. Addressing conflict within the context of trauma is also important because once a trauma situation is stabilized, administrators must use their skills to shift the attention and focus back to the overall functioning of the organization.
Week 7:Agency Supervision and Conflict Resolution
Northouse, P. G. (2021). Introduction to leadership: Concepts and practice (5th ed.). Washington, DC: Sage.
- Review Chapter 10, âListening to Out-Group Membersâ (pp. 252-275)
- Chapter 11, âManaging Conflictâ (pp. 277-306)
- Chapter 13, âOvercoming Obstaclesâ (pp. 337-357)
Plummer, S.-B., Makris, S., & Brocksen, S. M. (Eds.). (2014b). Social work case studies: Concentration year. Baltimore, MD: Laureate International Universities Publishing [Vital Source e-reader].
- âSocial Work Supervision: Trauma Within Agenciesâ (pp. 7â9)
Zelnick, J. R., Slayter, E., Flanzbaum, B., Butler, N., Domingo, B., Perlstein, J., & Trust, C. (2013). Part of the job? Workplace violence in Massachusetts Social Service Agencies. Health & Social Work, 38(2), 75â85.
Week 7:Agency Supervision and Conflict Resolution
Walden University. (2014). Master of Social Work home page. Retrieved from https://class.waldenu.edu
Visit the Master of Social Work interactive home page to explore resources available to students in the program.
How do you deal with the aftermath of a tragedy? Working with staff to return to a sense of ânormalcyâ after a traumatic event can be difficult and challenging. In addition to providing support for staff, you must consider the eventâs impact on clients as well. As an administrator, you can integrate your clinical and administrative social work skills for intervention at multiple levels within an organization when you address trauma, as well as conflicts in the workplace. As an administrator, you must also be able to develop a plan of action that will include conflict resolution and support for staff, clients, and other appropriate stakeholders to enable them to move forward after their traumatic experience.
For this Discussion, you focus on the Social Work Supervision Trauma Within Agencies case study.
Post an explanation of the types of skills the social work administrator demonstrated as she addressed the problem of Carlaâs absence at work and the trauma-related events that followed. Be sure to include an analysis of the administratorâs use of conflict resolution skills. Finally, identify one aspect of the case study that would be most challenging to you if you were the administrator, and explain why.
Support your post with specific references to the resources. Be sure to provide full APA citations for your references.
Read a selection of your colleaguesâ posts.
Respond to at least two colleagues in one of the following ways:
Return to this Discussion to read the responses to your initial post. Note what you have learned and/or any insights you gained as a result of the comments your colleagues made.
Week 7:Agency Supervision and Conflict Resolution
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When you walk into a human services organization, do you think about your safety? What about when you prepare to make a home visit or attend a meeting in the community? As a social worker, you may find yourself in situations in which your personal safety is at risk. Although you, as an administrator, cannot prepare for every situation, you should be proactive and put a plan into place to address issues related to workplace violence in the event that it occurs.
For this Assignment, focus on the Zelnick et al. article on workplace violence and consider what plan you might want to have in place if you were an administrator having to address a similar workplace violence situation.
Assignment (2â3 pages in APA format):
Draft a plan for a human services organization explaining how to address traumatic emergency situations. Include both how to respond to the emergency and how to address any long-term effects. Finally, based on this week�s resources and your personal experiences, explain your greatest concern about the safety of mental health professionals working in a human services organization.
Week 7:Agency Supervision and Conflict Resolution
Submit your Assignment.
To submit your completed Assignment for review and grading, do the following:
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Week 7 Assignment Rubric
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Week 7 Assignment
This week you analyzed administrative skills for addressing conflict and trauma and evaluated your own skills in addressing them. In addition you developed a workplace safety plan and analyzed the safety of mental health professionals working in a human services organization.
Next week you will examine clinical supervision and the important role it plays in advising social workers how to handle particular situations.
To go to the next week:
Week 8
Week 7:Agency Supervision and Conflict Resolution
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Week 7:Agency Supervision and Conflict Resolution
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