Students will:

• Analyze administrative skills for addressing conflict and trauma
• Evaluate personal skills related to addressing conflict and trauma
• Develop a workplace safety plan for human services organizations
• Analyze safety of mental health professionals working within a human services organization

Learning Resources

Required Readings

Northouse, P. G. (2021). Introduction to leadership: Concepts and practice (5th ed.). Washington, DC: Sage.

• Review Chapter 10, “Listening to Out-Group Members” (pp. 252-275)
• Chapter 11, “Managing Conflict” (pp. 277-306)
• Chapter 13, “Overcoming Obstacles” (pp. 337-357)

Plummer, S.-B., Makris, S., & Brocksen, S. M. (Eds.). (2014b). Social work case studies: Concentration year. Baltimore, MD: Laureate International Universities Publishing [Vital Source e-reader].

• “Social Work Supervision: Trauma Within Agencies” (pp. 7–9)

Optional Resources

Walden University. (2014). Master of Social Work home page. Retrieved from https://class.waldenu.edu

Visit the Master of Social Work interactive home page to explore resources available to students in the program.

Discussion: Addressing Conflicts and Trauma

How do you deal with the aftermath of a tragedy? Working with staff to return to a sense of “normalcy” after a traumatic event can be difficult and challenging. In addition to providing support for staff, you must consider the event’s impact on clients as well. As an administrator, you can integrate your clinical and administrative social work skills for intervention at multiple levels within an organization when you address trauma, as well as conflicts in the workplace. As an administrator, you must also be able to develop a plan of action that will include conflict resolution and support for staff, clients, and other appropriate stakeholders to enable them to move forward after their traumatic experience.

For this Discussion, you focus on the Social Work Supervision Trauma Within Agencies case study.

By Day 3

Post an explanation of the types of skills the social work administrator demonstrated as she addressed the problem of Carla’s absence at work and the trauma-related events that followed. Be sure to include an analysis of the administrator’s use of conflict resolution skills. Finally, identify one aspect of the case study that would be most challenging to you if you were the administrator, and explain why.

Support your post with specific references to the resources. Be sure to provide full APA citations for your references.

By Day 5

Read a selection of your colleagues’ posts.

Respond to at least two colleagues in one of the following ways:

• Expand upon your analysis of the skills the administrator demonstrated.
• Describe a strategy your colleague might use to address the aspect of the case study he or she identified as the most challenging.

Return to this Discussion to read the responses to your initial post. Note what you have learned and/or any insights you gained as a result of the comments your colleagues made.

Week 7:Agency Supervision and Conflict Resolution

Submission and Grading Information

Grading Criteria

To access your rubric:

Week 7 Discussion Rubric

Post by Day 3 and Respond by Day 5

To participate in this Discussion:

Week 7 Discussion

Assignment: Safety and Agency Responsibility

When you walk into a human services organization, do you think about your safety? What about when you prepare to make a home visit or attend a meeting in the community? As a social worker, you may find yourself in situations in which your personal safety is at risk. Although you, as an administrator, cannot prepare for every situation, you should be proactive and put a plan into place to address issues related to workplace violence in the event that it occurs.

For this Assignment, focus on the Zelnick et al. article on workplace violence and consider what plan you might want to have in place if you were an administrator having to address a similar workplace violence situation.

Assignment (2–3 pages in APA format):

Draft a plan for a human services organization explaining how to address traumatic emergency situations. Include both how to respond to the emergency and how to address any long-term effects. Finally, based on this week�s resources and your personal experiences, explain your greatest concern about the safety of mental health professionals working in a human services organization.

By Day 7

Submit your Assignment.

Submission and Grading Information

To submit your completed Assignment for review and grading, do the following:

• Please save your Assignment using the naming convention “WK7Assgn+last name+first initial.(extension)” as the name.
• Click the Week 7 Assignment Rubric to review the Grading Criteria for the Assignment.
• Click the Week 7 Assignment link. You will also be able to “View Rubric” for grading criteria from this area.
• Next, from the Attach File area, click on the Browse My Computer button. Find the document you saved as “WK7Assgn+last name+first initial.(extension)” and click Open.
• If applicable: From the Plagiarism Tools area, click the checkbox for I agree to submit my paper(s) to the Global Reference Database.
• Click on the Submit button to complete your submission.

Grading Criteria

To access your rubric:

Week 7 Assignment Rubric

Check Your Assignment Draft for Authenticity

To check your Assignment draft for authenticity:

Submit your Week 7 Assignment draft and review the originality report.

Submit Your Assignment by Day 7

To submit your Assignment:

Week 7 Assignment

Week in Review

This week you analyzed administrative skills for addressing conflict and trauma and evaluated your own skills in addressing them. In addition you developed a workplace safety plan and analyzed the safety of mental health professionals working in a human services organization.

Next week you will examine clinical supervision and the important role it plays in advising social workers how to handle particular situations.

To go to the next week:

Week 8