We do want to ask questions and be open to hearing and seeking the answers Graham Class, as Graham noted, if a note of negativity has already been

We do want to ask questions and be open to hearing and seeking the answers Graham

Class, as Graham noted, if a note of negativity has already been established, asking these types of questions can be a way to a reset.  However,  this can be uncomfortable. When we are asking tough questions, how we present those questions can make all the difference. Critical thinking focuses a lot on the why question, which can cause a defensive posture for the other person. People may feel they are on the defensive when presented with a series of why questions.

I find in these cases, some other types of questions are more effective.

How did this situation come about?

What would you like to see happen?

In what ways did you contribute to the outcome?

I am interested in hearing about…what are some of the aspects of the situation you think are important?

In studying psychology and teaching, I have found that showing genuine interest in someone helps to bridge the gap in uncomfortable conversations.

What are some other ways that you think would help to further bridge the comfort level gap?