1. If your subordinates expect you to be consistent in your decision making style, but you believe that different decision making styles (e.g., high involvement of others vs. low involvement) are appropriate for specific situations, how can you change your decision making approach and yet no seem inconsistent to your employees?
2. Think of someone you know personally who is an effective decision maker. What key characteristics would you use to describe this person?
3. What are the strengths and weaknesses of a manager with “good instincts” and who seems to make effective decisions, but whose approach is more like the retrospective than rational model?
4. Japanese and Korean managers tend to spend considerably more time on and involve more people in the problem formulation stage of decision making than American managers do. What are the pros and cons you see with this?
Closing Case: Schwab Trades Security for Uncertainty Online
Do you think Schwab’s decision in recent years have been smart considering the company’s long history to the contrary? What are the risks inherent in offering the new service? How can Schwab managers balance these risks as they move into this are? When the stock market improved in 2003, do you feel Schwab was well-positioned to take advantage of it?
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