Multiple Choice Question 29
Managing the transformation of inputs into goods and services is:
apost industrial era process
a direct contributor to the curved earth syndrome.
as old as time
a twenty-first century developed process.
a design of Frederick Taylor
Multiple Choice Question 24
What percentage of total non-farm jobs in the U.S. economy comes from service-producing industries?
Multiple Choice Question 40
Who popularized the moving assembly line?
Frederick W. Taylor
Multiple Choice Question 69
Which of the following concepts is linked the least with Henry Ford?
Multiple Choice Question 27
Which of the following is not primarily performed by the operation management function?
job design and work measurement
Multiple Choice Question 13
How does Federal Express maintain its ability to compete on time during peak demand periods?
it subcontracts overload to other firms
it purchases more planes
it uses a very flexible part-time workforce
it purchases more vans
Multiple Choice Question 16
Order winners and qualifiers:
are consistent between manufacturing and service organizations
only matter when responding to formal competitive bid requests
remain constant over time
change over time
only apply to quasi-manufacturing firms
Multiple Choice Question 41
Vericol, Inc. manufactures drugs using workers and automated machines. The firm has decided to replace two workers with a new machine, while the output per day is not expected to change. Which of the following cannot be true?
labor productivity will increase
machine productivity will decrease
labor productivity will decrease
multifactor productivity will increase
multifactor productivity will decrease
Multiple Choice Question 37
Suppose that a plant has a total productivity measure of 0.85. What can we conclude?
the plant is not earning profits
the plant should lay off workers
the plant is highly automated
the daily productivity is excellent
Multiple Choice Question 19
What are the three primary types of technology?
product technology, process technology, and information technology
product technology, process technology, and environmental technology
product technology, process technology, and safety technology
information technology, environmental technology, and safety technology
environmental technology, information technology, and process technology
Multiple Choice Question 34
Which of the following is not characteristic of intermittent operations?
general purpose equipment
volume of goods produced directly tied to number of customer orders
workers need to be able to perform different tasks depending on the processing needs of the product
produce many different products with varying processing requirements
Multiple Choice Question 45
With respect to competitive priorities, intermittent operations compete more on _____________ compared to repetitive operations.
a) cost and features
b) durability and cost
c) availability and reliability
d) flexibility and delivery
e) durability and features
Multiple Choice Question 31
Which of the following is not a guideline for design for manufacture?
design parts for different products
use modular design
rely on automated equipment
Multiple Choice Question 61
What is a type of automation system that provides the flexibility of intermittent operations with the efficiency of repetitive operations?
Multiple Choice Question 48
Which product and service strategy is used to produce standard components that can be combined to customer specifications?
Multiple Choice Question 16
What is an extension of an intranet to include suppliers and customers called?
supply chain net
Multiple Choice Question 45
Which of the following is not considered to be a characteristic of partnership relations?
Have a long-term orientation
Are strategic in nature
Are “arms-length” in nature
Share a common vision
Share short- and long-term plans
Multiple Choice Question 65
Benetton is well known for the practice of assembling all white sweaters and waiting to dye them much closer to the time of sale. This is an example of what?
Multiple Choice Question 71
Which of the following is a “buyer-side,” typically industry-specific solution?
automated order entry systems
electronic data interchange
advertising revenue model
Multiple Choice Question 73
Companies want a supply chain that makes it possible to:
manage all suppliers’ development costs.
manage and adapt to all of the business dynamics.
manage distribution display
manage distribution outlet retail prices
manage customer demands
Multiple Choice Question 80
One TQM mistake companies make is believing that the responsibility for quality and elimination of waste lies
with the supplier
With the return and repair shop
with the supply chain
With all employees but top management
with top management alone.
Multiple Choice Question 74
Which of the following is not attributed to Philip Crosby?
The concept of the quality trilogy
The phrase “Do it right the first time.”
Stressed the idea of prevention of defects
The notion of zero defects
The phrase “Quality is free”
Multiple Choice Question 54
The Union of Japanese Scientists and Engineers named its quality award after ___________________.
W. Edwards Deming
Multiple Choice Question 57
The Malcolm Baldrige Award criteria category that includes continuous improvement programs, employee training, and functioning of teams is
Information and analysis
Human resource development and management
Multiple Choice Question 63
Increases in international trade during the 1980s created a need for the development of ____________ standards of quality.
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